RETURN POLICY

  • Merchandize must be returned within 30 days
  • Merchandize must not be worn, washed or altered.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  
  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Final Sale items may not be returned.
  • DeMOYO Global monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behaviour.
  • There are no returns on Gift cards

OTHER INTERNATIONAL RETURNS

  • Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
  • Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.
  • Please send your return to:

    DeMOYO Global
    Attn: Returns
    24 Van Praagh
    Milton Park
    Harare
    Zimbabwe

  • Ship your package using a trackable, insured shipping method. DeMOYO Global cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  • You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
  • If your package arrives at DeMOYO Global  within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from DeMOYO Global